This Privacy Policy describes how Coolbet collects, uses, and shares your personal information. We are committed to protecting the privacy of our users in Canada and ensuring that all data processing is conducted with the highest standards of security, transparency, and legal compliance.

We collect several categories of information to provide a stable and secure service to our users.

Identity and Contact Data

This includes your full name, email address, and phone number, which are typically required during the account registration process or when you contact our support team.

Usage and Technical Data

We collect data regarding how you interact with our platform, including your IP address, device type, and session duration. This information is vital for technical optimization and protecting the platform against unauthorized access.

Transactional Data

When you engage in financial activities on the platform, we record details of payments and the history of services used to ensure accurate accounting and fraud prevention.

We process your data on lawful grounds, including the necessity to fulfill our contract with you, compliance with our legal obligations, and our legitimate interests in maintaining a secure and functional platform.

To provide and maintain the core functionality of the platform.

To notify you of important changes to our services.

To prevent fraud and unauthorized account access.

To analyze platform usage to enhance user experience and performance.

We will retain your personal data only for as long as is necessary to fulfill the purposes set out in this policy. We store data for the duration required by law to resolve disputes, maintain security, and meet regulatory obligations.

We do not sell your personal data. Information may only be shared with verified service providers, such as hosting partners, analytics firms, and payment gateways, who are contractually obligated to provide the same high level of data protection.

Your information may be processed on servers located outside of Canada. We take all reasonable measures to ensure that such transfers are conducted securely and in accordance with international data protection standards.

You have the right to request access to your data, as well as the correction or deletion of your personal information. You may also withdraw your consent for data processing or request that we limit the use of your information.

If you have any questions or wish to exercise your data rights, please contact our privacy team at:

Email: [email protected]

We may periodically update this policy. The "last updated" date will be visible at the bottom of the document to ensure you are aware of the most current version.